ULA/MPLA Conference Session Summary 2008

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 World Café Program

 

The ULA Continuing Education Committee sponsored a program at the joint ULA/MPLA conference, May 1, 2008, called A Smorgasbord of Ideas at the “World Café: Questions and Answers to Help Connect Libraries with Their Multicultural Communities.” Programming based on the World Café format utilizes table discussions to brain storm ideas on predetermined questions. Attendees rotate among tables and are encouraged to write or draw their ideas on butcher paper placed on the tables.

 

 How can we make our libraries more welcoming and useful to immigrants and refugees?

 

Personnel

  • Provide badges for first time visitors (staff will know to greet and help them feel at ease)
  • Be sure to smile and provide welcoming eye contact/body language [Note: be careful not to appear condescending—a smile goes a long way but it doesn’t mean that you have answered their questions.]
  • Know the demographics of your library (get help from the International Refugee Center—IRC can also help with creating signage/handouts in other languages).
  • Create a directory of staff members and the languages they speak
  • Be aware of cultural differences (behavior of children, voice levels)—be sensitive to these differences.
  • Avoid miscommunication.
  • Be aware of staff attitudes toward other groups.
  • Remember and recognize the diversity within groups.
  • Staff should be willing to feel foolish and not let that stop them from trying to help someone.
  • Recognize that there may be some adjustment necessary on both sides.
  • Don’t promise services that you can’t actually provide (ie. providing a calendar in Spanish may lead to the assumption that storytime is in Spanish as well).
  • Be aware of different levels of ability within groups—some cultures have very little experience with libraries in general (concept of a free library is foreign to them).
  • Don’t forget about utilizing your staff members from other cultures—they are an asset! If you can, hire someone from a different group/community (even if only as a shelver) as they can be a great resource (Note: This may mean making your applications more welcoming to other groups)
  • Don’t make assumptions about what your patrons know.
  • If possible, move staff between branches based on the populations and the languages your staff members speak.
  • Encourage feedback from patrons—let them know when you make changes based on their feedback so that they feel valued.
  • Go out to where the families are, such as having story time in malls on weekends

Facility

  • Have greeters available to guide them to appropriate areas (in front lobby and on each floor if possible).
  • Have a map for people to place stickers indicating where they are from.
  • Have handouts available in other languages.
  • Provide ESL and citizenship classes.
  • Let groups use classrooms/auditorium for their own events such as family reunion activities.
  • Provide book clubs and events for specific cultures/groups.
  • Create a library orientation film to show to new patrons.
  • Focus on positive signage (instead of signs that emphasize no and don’t).
  • Understand that when the library provides forms (ie. tax forms), people will think you can help them with the forms—if group is large enough, create classes to help with forms(with outside speakers, if necessary).
  • Develop collections with immigrant and refugee-friendly materials, especially those that will help them with issues they’ll actually be facing –ask them what you should collect—do what you can to build at least a basic collection for the groups that are coming to your library. Provide authentic sources (written by people from that culture, not translations)
  • Give library tours at point of need (easier in smaller libraries).
  • Show films from other cultures and hold discussions afterwards.
  • Have a sign with “Welcome” written in many languages (with blank space for people to add their own version if it’s not already on there).

What type of training would be beneficial to help library staff meet the needs of non-English speaking library patrons?

  • Classes in Spanish for library terminology                
  • Have a language phone line
  • Get to know your community; get involved in cultural events
  • Hold cultural cooking classes given by patrons
  • Hold cultural sensitivity classes for library staff & invite the public to attend
  • Invite various cultural communities to give cultural sensitivity classes
  • Train staff to feel comfortable with patrons even if they can’t speak their language
  • Train staff to recognize & understand cultural body language
  • Encourage dialog in the library about the issues: foster continual communication among staff as things happen in the library and let them share learning experiences.

How can we promote library resources and services through outreach activities?

  • Discussion focused on ESL patrons
  • Librarians can keep themselves informed about minority populations in their community through The Diversity Times and other publications
  • Marketing programs can take advantage of existing events like Cinco de Mayo
  • It’s important for libraries to hire a diverse staff for outreach programs. Staff members who understand the needs of minority communities can give a lot of help.
  • Libraries may have recruitment foreign language speakers.
  • Volunteers from minority populations can help libraries design the collections and services necessary for outreach.
  • Multi-cultural collections, such as books in different languages, are best developed after librarians have determined which minority groups are in the community. It’s important not to make assumptions.
  • Signage makes a big difference. Signs that welcome patrons and give directions and instructions in different languages can make ESL patrons feel more comfortable.
  • Cooking classes were suggested as a fun way to have different groups in the community interact with one another.
  • Libraries can partner with other organizations. This is especially important because libraries don’t receive as much money as they need to fully help minority populations. Partnering with schools might be a possibility.
  • Racial and ethnic groups aren’t the only ones with special needs. Different age groups and education levels also need attention in library collection development and services.
  • Adult classes, such as computer classes and foreign language videos, are ways to provide service to minority groups. ESL children often teach their parents in these computer classes.
  • Immigrants do things as a family, including trips to the library. An entire family may use the same book and this leads to underestimations of how many times ESL books are used, affecting budgeting.
  • The Laura Bush Grant could help.
  • Free public libraries aren’t a widespread concept in the world. ESL populations can be confused about the rules for checking out items, and whether they need to pay.
  • Less affluent populations need more help from libraries.
  • Create displays related to different countries/cultures (ie. mannequin in native clothing)—this makes native people feel more welcome and allows other cultures to learn about the one on display.
  • Provide website interface in other languages.

 

What could you do to temporarily “transport” your library to… Jamaica, Dundee, Alakanuk, Rio de Janeiro, Wounded Knee,etc.?

Visual

  • Decorate library to take patrons into a different world culture.
  • Pictures and decoration , both exterior and interior

Language

  • An essential task is to add materials to the collection written or performed in the language that is the focus of the ‘transport’ activity.
  • Spotlight representative groups in your own community, and reach out to bring these new patrons into your building.
  • Have finding aids, guides, signage, bookmarks, computer links, etc., all written in the focus language.
  • Use images and symbols, as is common in international airports, that will provide the patrons universally understandable symbols for information.

Audible

  • Music is often representative of specific cultures, and can add greatly to the experience.
  • Language: Have bilingual staff (or use volunteers), who can help people of other cultures feel especially welcome, and intensify the “transport” experience for all patrons.
  • Provide special outreach efforts to bring in the target groups during the experience.

Taste and Smell

  • Food: The culinary arts provide strong ties to various cultures, and food has an almost universal appeal.
  • A library might consider partnering with a specialty restaurant or cultural market to provide refreshments or treats at a special activity that highlights the cultural selection.

Activities

  • Try an “immersion” week or month to transport the library to particular places and cultures.
  • Partner with other community agencies and organizations to produce educational programs.
  • Reach out to segments of the community that may not have yet been involved in library activities.
  • Plan and advertise whole year’s programming.

 

Challenges of a short term “transport” activities

  • The challenge of expense and manpower.
  • Some non-English speaking, and non-Western people may not really understand the concept of a ‘free-library’. It was mentioned in our discussion that several of our participants had very different and mostly negative experience using libraries in some foreign countries. People were given very limited choices as to what they could check-out, and the circulation period (if any) was very restricted.
  • To some cultures, an item is ‘mine’ or ‘yours’, and the concept of borrowing may be easily misunderstood if clear communication is not possible in their own language so that the concept may be fully explained.

How can libraries develop collaborative partnerships in the community to better serve multicultural groups?

Examples of collaborative efforts

  • Health and Safety Fair
  • In student housing: AV materials, library card sign-up
  • South Main Clinic: collaboration between physicians, public library, medical library

What are the key considerations for collaborative efforts?

    • Understanding the target audience
    • Working together for a common goal
    • Takes time away from normal work duties
    • Players need to be committed
    • Need feedback from all sides
    • Need to break comfort zone
    • **Have the Love**

How can you get involved with collaborative partnerships?

    • Word of mouth: if you do one, someone may call for another one
    • Find a need, form a group
    • Be active in local events
    • Be willing to volunteer
    • Communicate with other orgs in a community and discuss ways the groups could collaborate—have them in for lunch to talk about it

What benefit would your organization receive from the partnership?

    • More people coming
    • Increased staff knowledge
    • Additional funding, or broaden and diversify sources of funding
    • More good will
    • Prove the library’s worth in the community
    • Meet community needs
    • Expand / diversify an audience or user base
  • Enhance use of collections or programs
  • Leverage or expand resources
  • Develop future bi-lingual librarian

What benefit would the multicultural group receive?

  • Increased literacy skills
  • Appreciate worth of library services within Latino community
  • Meet a need
  • Build the Latino community or other ethnic groups
  • Feel more a part of the city/ community
  • Expand educational opportunities
  • Start donating books

Barriers:

  • Lack of funding
    • Staff hesitation to be involved
    • Time factor
    • Money
    • Commitment
    • Librarians who don’t ask questions

 

 

2008 ULA Fall Workshop

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A Successful Fall Workshop

The 2008 ULA Fall Workshop was held Friday, September 19, 2008 at Price, Utah under ideal weather conditions and in a perfect venue. ULA Continuing Education committee members were thrilled with the very hospitable reception and excellent facilities made available to us by Barbara Steffee, CEU Library Director, and with the assistance offered throughout the day by CEU library staff Aimee Lauritsen and Lori Brassaw. Over 60 participants enjoyed the day’s various sessions held in the welcoming atmosphere of the CEU and it’s beautiful library.

The opening session, a World Café style forum on library outreach presented by the ULA CE committee, was held in the student center and proved to be an activity that the participants could really sink their teeth into… literally! Each table was furnished with a question for discussion, and with a generous supply of fruit and morning snacks to enhance the comfortable atmosphere and to stimulate participation. A moderator at each table was charged with “keeping the ball in play”, but the flow of ideas came freely from the participants, who supplied creative ideas and suggestions to supplement any library’s consideration of the timely topics. A synopsis of the question and discussions from each of the café tables will be posted on the ULA website under the Continuing Education Committee link.

Morning sessions included a useful exploration of the best online health websites, presented by Eccles Health Sciences librarian, John Bramble. John provided us with many useful tips on evaluating online health information and sources, and an introduction to new and useful internet tools that can assist us in keeping current with our health information research.

Concurrent to the health discussion was a presentation by Scott Russell, who is with the Salt Lake County Library Services, and who’s discussion focused on effective ways libraries can publicize, advertize, display, and communicate their message to the various audiences they serve in an effective, attractive, and professional way.

The luncheon (the price of which was covered by the bargain-priced registration fee) not only provided the participants with a generous sandwich buffet and delicious desert, but included a presentation by Sue Ann Martell, author, historian, and director of the Western Mining & Railroad Museum, at Helper, Utah. Her insightful talk, entitled “Carbon County: the Wild and Woolly, Historically Accurate and Mostly True Tale of the County’s Past,” highlighted Carbon County’s ‘bad boy’ image, and described the struggles and strengths needed by early settlers to survive those difficult and colorful times.

Afternoon sessions were also stimulating, and well attended. In fact, a few of the sessions were down right cozy, as the over 60 participants chose to attend the session of highest interest to themselves between the two concurrent sessions offered at each time period throughout the day. Colleen Eggett, of the Utah State Library Division gave well received instructions on getting the most out of Pioneer, Utah’s Online Library, focusing on its new look and feel, and the top uses that patrons make of this exciting resource.

Looking for possible new trends, Mary Beth Cox, from the Provo Public Library, discussed the highlights of current Young Adult Literature, and pointed the session participants toward the books that are now hot on teens reading lists.

The nuances of providing effective modern reference service were included in the discussion presented by Cheryl Mansen of the Utah State Library Division. She reviewed time tested and effective elements of the reference interview, and helped participants focus on the many important elements of the reference process.

Jennifer Fey, of the Salt Lake County Library Services, rounded out the possible choices of presentation topics with a discussion on the value of storytime as a tool to assist parents and caregivers in cultivating verbal communication and literacy skills in young children. Her discussion reviewed the numerous resources available that will assist librarians in this important service.

If you can judge by the enthusiasm and participation of those attending the event, it must be considered a complete success. Workshop organizers of the ULA Education Committee give grateful thanks and warm appreciation to the knowledgeable presenters and the hardworking host librarians from the College of Eastern Utah for their generous support for the event. Plans are already underway for organizing next years workshop which is tentatively planned for September, 2009. Mark your calendars and we will see you there in 2009!

Mike Beier for the ULA Continuing Education Committee.

 

 

World Café Summaries

 

How Can We Promote Library Resources and Services Through Outreach Activities?

Questions and responses:

How can Librarians prepare themselves to deal effectively with issues of diversity in their libraries?

The first thing librarians should do is identify the diversity of the community and what the diversity issues are. The communities are different for public, academic and school libraries and rural versus urban. Diversity information can be gathered through surveys, demographic and census data, and observation.

Diversity is a concept which includes such categories as ethnic, age, culture, language, disability, and literacy. It also covers variation in intellectual ability, technology capabilities, types of businesses, clinical workers, etc. Librarians need to learn about the different groups and their needs. It is important for librarians to develop tolerant and helpful attitudes to all and be accepting of others’ differences.

In many places of the world libraries do not loan books, so free, open libraries that lend out items is a new concept that must be explained to immigrants.

If possible, hire people who are diverse. Use the knowledge and strengths of current staff. If the staff is large enough, have staff specialize in certain areas such as technology, literacy, and languages.

Preparation can include the following:

  • Learn about various groups in the community
  • Provide staff with cultural sensitivity training
  • Take classes
  • Learn key words of foreign languages
  • Attend and host literacy groups
  • Join professional organization and attend relevant sessions at ULA, ALA, etc.
  • Use Google translator for language information
  • Rossa training
  • Visit with various groups in the community – communicate with them
  • Use volunteers or bring in specialists to help staff
  • Obtain patron input
  • Use ALA’s and other organizations’ resources
  • Celebrate important holidays of ethnic groups
  • Go to city or county officials’ meetings to develop administrative support
  • Take note of what books, etc. patrons ask for and build collections accordingly
  • Offer a diversity of media and print, e.g. collect audio for the blind, vernacular books for language populations, etc.
  • Plan programs for diverse groups in the community
  • Form partnerships with community groups and organizations
  • Make the library welcoming and comfortable to diverse people
  • Help businesses and organizations that work with different groups of people
  • Use students to assist non-English speaking classmates

How can librarians raise awareness of community diversity?

  • Utilize the library as a community bulletin board (Web) or event distribution center (Facility)
    • Resources- classes, internet
    • Staffing- curriculum
    • Multi-Lingual Signage
  • Create political and cultural awareness:
  • Invite Governor, Mayors, City Council members, Library Director and other dignitaries, officials and prominent figures from the city/town.

(To help create a political awareness among the City, County and State Leaderships as well as among the members of the majority groups)

    • Invite Ethnic Businesses to visit library to celebrate their important festivals (give space and promotion but they bring most of the “show”).
    • Celebrate other cultures celebrations/festivals and celebrate ALL holidays (National and International).
    • Reach to the ethnic community stores and inform them about your programs.
    • Communicate with ethnic clubs and inform about the events taking place at the library
    • Contact Church community to reach out to help clubs

(To help create a common binding within ethnic community)

  • Promote (or co-sponsor) various programming
    • ELL (English Language Learner Classes)
    • Come together at library
    • Cross culture community events
    • Culture classes
    • Bilingual Story time
    • Organize Spanish Story time for Spanish speakers as well as for

Spanish learners

    • International Night dinner
    • Hate Crime awareness
  • Increase Collections for minority communities
    • Foreign Languages
    • Books on various International festivals
    • Archival Programs documenting diversity
    • Multicultural Topics
    • Books on Holidays
    • Book displays on various International festivals
  • Some festivals and celebrations the library can promote and celebrate:
    • Native American
    • Polynesian
    • El día de los niños/El día de los libros (Children’s Day/Book Day)
    • Day of the Dead
    • Hanukah
    • Chinese New Year
    • Eid ul-Fitr (Festival of the Breaking of the Fast after ending Ramadan)
    • Diwali (Indian-Hindu Festival)
    • Kwanza

What are some free or low-cost methods for promoting library resources and services?”

  • Bookmarks
  • Book fair
  • Emails to patrons, city officers, community members, teachers
  • PTA $, Partner with the PTA
  • Newspaper, Press releases
  • Radio announcements
  • Public TV, Channel 1
  • Plexiglass in library / Table tents / posters
  • Flyers, organizational materials you can self-brand or collaborate with another group, agency
  • Public bulletin boards: Grocery store, Post office, Daycare centers,
  • Newsletter – sign-up
  • Web page
  • Screen saver on computers
  • Cork board
  • Link library’s services with various community professional groups (eg. doctors, lawyers, CPA’s, teachers)
  • Podcasts
  • MP3 “class”
  • Booth or table at fairs
  • Get on city council agendas & present
  • Announcements on Pioneer Online
  • Library tech training for the public
  • Hold workshops in library
  • Exhibits programs, including patron-built or student-built
  • Network with other libraries for “lending” exhibits / displays
  • Collections programs
  • Get on list at Speaker’s Bureau
  • Utility bill insert
  • Personal invitations
  • Use campus resources already in place: TV studio, Newspaper, Radio, Different departments
  • Get invited to faculty meetings
  • Faculty luncheons – show new items
  • Donations from community
  • Breakfast bookclubs: ex: “Mom’s & Muffins”, “Dads & Donuts”
  • Use free stuff from publishers: ex. bookmarks, posters, etc.
  • Announcements over school PA systems
  • ALA resources
  • Promote “100 Best Picture Books” or the Newbery List
  • Word of mouth – talk about it
  • Hold big library events (& partner with some in the community):
  • Author visits
  • Movie night
  • Personal invitations to mayor, etc
  • Donations as prizes
  • Churches
  • Gaming

In what ways can libraries cooperate with each other to better serve various community needs?

  • Public librarians can introduce themselves to teachers and school librarians, and explain the services they can provide.
  • They can share information about successful programs and survey data with other librarians
  • We can share resources to help low income, ESL, and other groups of patrons.
  • We can share expertise in helping patrons do things like writing a resume.
  • Informal meetings, as well as conferences, are a way to meet with each other to cooperate. Friendships with other librarians can lead to better services.
  • Inter-library loan programs
  • Union Catalogs
  • Co-operation in ask-a-librarian programs
  • Inter-library cards let patrons use several libraries with one card
  • We can cut the price of out-of-town library cards. People in Duschene can buy Uintah library cards for reduced rates
  • Librarians commit to having seminars to share ideas
  • Shared newsletters
  • Shared blogs or RSS feeds with announcements and community events
  • We can cooperate in holiday programming
  • Collaborate in grant-writing to get funds to help the community

 How can libraries develop collaborative partnerships with the community to promote library use and sources?  

Collaboration or the “we not I” philosophy is an important, maybe even vital leadership tool. 

Collaboration is creating a shared understanding and interdependence to solve a problem. It is used to solve problems that are complex, new, unfamiliar, or challenging. Group members may be more open to diverse solutions when they realize a problem can’t be easily solved using current or past solutions.

  • Pick a project that all parties are interested in
  • Develop cooperative goals
  • Seek integrative solutions – those that meet all in the rooms needs. How? Get all needs on the table
  • Who do you know?
  • Make yourself known @ city council and amongst commissioners, not just going to them for money
  • “create value” i.e. combining tax bases
  • Meet with the following once a month: Business, schools and theaters
  • Support reciprocity (help others as they help you)
  • build trust relationships
  • How? Go to events of theirs, be honest and open
  • Find out what people’s needs are
  • Who needs to be here if we want to _________
  • See the connections
  • Think of each other as partners
  • Library can be a community center
  • Have a clear sense of priorities
  • Show your “value”
  • Keep in the eye of political machinery
  • Use a “mole”
  • Make sure all parties needs are being met – not just yours
  • Community meeting on the topic
  • Web blogs about topic
  • community events – company sponsored
  • Students need connections
  • Be a research center/arm for public entities
  • Work together
  • Explain the economic impact of having a library in the community
  • Put yourself out there – make yourself known to organizations
  • Trying to get the powers that be on the same page is hard

Examples of projects/groups to collaborate with:

  • Dia de los ninos
  • Create a learning center for bilingual materials, resources, storytime
  • Reading club
  • Early open for seniors (once a month)
  • Community fair with focus in bike safety, early literacy, health
  • Police, mental health department, churches, community leaders, community college
  • Read a book then see the play (about the book) put on by local theater group
  • PTA, Principals, Teachers
  • Beehive Books
  • Senior Citizen Center
  • Rotary Club
  • Hospital
  • Daughters of Utah Pioneers
  • Literacy Group in school
  • Partners at Vernal Head Start, Christian School, Spanish class
  • Health: “info prescription” – e.g. go to library for info
  • Library display @ fair, etc.
  • Chamber of commerce
  • Historical society
  • Invite H.S. kids into colleges
  • Port Chester New York: Carnival – huge in community – community center, reading program, prizes, lawn of library. Each institution shares resources
  • “Temptations in chocolate” – raise funds for library, Provo Public Library
  • So. Main clinic and Salt Lake County library cooperation
  • UVU – BYU – Public Library
  • Webpage contest to design library webpage. Open the contest up to the community.
  • Friends of the library for high school students so they can use university libraries
  • Attend School Board Meetings
  • Work with Government Entities
  • Tie in with grocery stores
  • Involve public health and clinicians
  • Private Schools
  • Prime-Time (Vernal) group
  • Teach grant writing
  • Quilt group – class
  • History center
  • Literacy partnering with schools and human resources
  • County fair displays
  • Muffin Monday – people come to the library and discuss ideas
  • Community read: Provo Library involved all the schools
  • Bulletin board: the “write” stuff
  • Crafts for Young Adults

How can Technology be used for library outreach activities?

Pioneer resources were often mentioned as a great resource for successfully using library technology to reach out to the public 

–research databases
–auto repair
— Newspapers and magazines in different languages.
–e-books, audiobooks, videos, available as download files. 
–Overdrive program offered & Net Library to downloaded media!
–etc, etc, etc. Free download links. Old ILL – New books online.

The key is getting the word out. Promote, promote, promote! More promotions, more often. Get information to Patrons!

Some promotion technology ideas…

–Use Library websites, advertise successfully through your web page – – reach your target audience with target specific messages through target specific media. Let people know what the library has for them specifically.
–Library advertising/commercial…
–run add at local theatre (community service add)
–on website, age specific areas.
–put out an add in MP3 format with audio loan downloads.
— BYI Idaho, “Meet the librarian” videos… http://www.lib.byui.edu/
–to reach YA use ‘texting jargon’ for posters, send it out as a phone text message. 
–Send out library overdue notices & activities info through phone text messages. 
–Chat platform integration: Meebo, etc.
–Library Facebook account?

Use technology to instruct on what’s available… 

–RSS feed links on web page with links to local papers, etc.
–Have ‘how to’ instructions online. 
–Web conferencing
–Utilization of internet communication technology, Skype, Webx, etc.

Open services to business/professional communities.
–Integrate web 2.0 technology for patron use.
— Blogging pages for patrons and librarians, RSS feeds, make links.
–Research what other libraries are doing that are effective in web 2.0 tech and copy/implement. 
–Have staff and volunteers offer hands-on teaching for technology access.

Make it fun!

Libraries should communicate with each other and organize cross-library online training, communication, and even competitions!

–Wii. Have interlibrary Wii Olympics! 
–Guitar Hero
–Dance Revolution

In conjunction with schools…

–Visit schools. Offer free cards to school-age children. Increases patronage and promotes library tools. 
–Proctor testing for Electronic High School testing so youth can get High School credits. 
–Pioneer Database/ Have teen link in text jargon/ text to phone messages.
–Teach students/patrons about resources
–Send letters home with students/mail/e-mail
–Go to school programs, pass out flyers.
–Use what’s popular at the moment to entice YA. Twilight parties.

 

 

 

 

 

Categories Uncategorized

How to update your information in ULA’s Memberclicks directory

To update  your profile information in Memberclicks, go to the login screen available at:

http://web.memberclicks.com/mc/prelogin.do?hidOrgID=ula

1) Logging in

Your username will usually be the e-mail address associated with your e-mail account. If you don’t remember your password, click on the “Forgot your password” link for a new password. If you don’t remember the e-mail address or username associated with your Memberclicks account, e-mail Barbara Hopkins (barbaraw.hopkins@gmail.com) for help.

After logging in, the welcome screen will look like this:

 

2) Access your account profile

 

To access your profile in order to edit it, click on the “My Profile” tab at the top of your screen. You will see your current profile information. To edit your profile, either hover over the grey “my profile” button on the second menu, or click on the small pencil icon on the right side of your screen.

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Check to make sure that your contact information and round table information is up to date, make any changes, then click the save button at the bottom of the screen.

 

 

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Scroll down the page to see the section for roundtables.

If you wish to join a rountable, select “yes” in the selectbox next to the roundtable name.

Click on the save button at the bottom of the screen to save your changes.


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ULA board agenda 12-3-10.doc

ULA board agenda 9-17-10.doc

ULA Board Meeting 6.11.10.docx

ULA Board Meeting 9 17 2010 Final.docx

ULA board Minutes 3-4-11.doc

ULAboardMtg031210.doc

ULA Executive Board

ULA exec agenda 6-11-10.doc

ULA Exec Session 9 17 2010.docx

ULAexecBoard031210.doc

ULA exec agenda 12-3-10.doc